Iain Semple Chemicals Ltd – Terms and Conditions

These are the terms and conditions which apply to your purchase of goods (“Goods”) from the Iain Semple Chemicals website at www.iainsemplechemicals.co.uk (the “Website”).

We are Iain Semple Chemicals Limited (Company Number SC514941) (“we”, “our” and “us”).

Our registered office is:
7 Mckenzie Street,

If you have any questions please contact us at iain@iainsemplechemicals.co.uk or give us a call on 0141 848 7557.

The Terms and Conditions contain the following sections:

Part 1 – Your use of the Website

Part 2 – Purchase of Goods

Part 3 – General terms relating to our relationship with you

Our Privacy Notice is separate and can be found here

Our Cookies Policy is separate and can be found here

Please read these Terms and Conditions carefully before using or purchasing goods from this Website. By using the Website you agree to be bound by these Terms and Conditions.

We reserve the right to change the Terms and Conditions under which the website is offered at any time. Any such change in Terms and Conditions will be effective once reflected in the text of these Terms and Conditions and published on this web page. You should check the Terms and Conditions periodically to ensure that you are aware of and complying with the current version.

If you have any queries, comments or complaints about these Terms and Conditions, our Website or Goods please contact us by email to iain@iainsemplechemicals.co.uk

Part 1 – Your use of the Website

This Part sets out some terms about information on the Website, descriptions of Goods and how you use the Website.

1. Content

1.1 We try to make sure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the Website as soon as reasonably possible, and, if we reasonably think that such an error has affected your purchase of Goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the Website.

2. Access

We do our best to ensure that the Website operates properly at all times, but we make no warranties as to the availability or accessibility of the Website, and (save as otherwise set out in these Terms and Conditions) we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the Website.

3. Links

Any link (be it a hypertext link or other referral device) to any content of any other website (“3rd party site”) accessed through this Website is provided solely for the use and convenience of the User. We do not endorse or approve the content of any 3rd party site. We are not responsible for the content of any 3rd party site nor will we have any liability in connection with any 3rd party site (including, but not limited to, liability arising out of any allegation that the content of any 3rd party site infringes any law or the rights of any person or entity).

4. Intellectual Property Rights

4.1 All intellectual property rights and goodwill in or relating to the content of the Website belongs to either us or to our suppliers.

4.2 Nothing contained in these Terms and Conditions or the Website should be construed as granting by implication, estoppel, personal bar, or otherwise, any licence or right to use any of the intellectual property rights in the Website and its content without our permission.

4.3 You may not copy or otherwise incorporate into or store in any other website, electronic retrieval system, publication or other work any of the content of the Website in any form (whether hard copy, electronic or other).

5. Prohibited Use

5.1 You must be 18 years of age or older to register with the Website and to purchase goods from the Website. By registering to use the Website you warrant that you are aged 18 years of age or older.

5.2 You agree not to use the Website (or any part thereof) for any illegal purpose and agree to use it in accordance with all relevant laws.

Part 2 – Purchase of Goods

This Part sets out the terms which apply to your purchase of Goods from us through the Website.

6. Purchase Process

6.1  The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.  Prices and charges include VAT at the rate applicable at the time of the Order.

6.2 You make an offer to purchase Goods from us (your “Order”) by completing the staged process on the Website as set out below:

Adding product to your basket

Checkout step 1 – Login details

Checkout step 2 – address details

Checkout step 3 – payment details

Confirmation of Order

6.3 Your Order only constitutes an offer to purchase Goods from us, and does not form a binding contract until accepted by us. Where you order more than one item your Order contains a series of offers for each item individually.

6.4 On receipt of your Order, we will send you an acknowledgement email to the email address you supplied in the Order process. This acknowledgement email will contain your Order number, details of the Goods ordered, total cost of the Order, and a delivery estimate. This email is not acceptance by us of any offers to purchase Goods.

6.5 We will notify acceptance of your offer to purchase a product by sending an email advising that your Order has been accepted and despatched (“Acceptance Email”). This Acceptance Email constitutes acceptance by us of your offer and only at this stage is a binding contract created. Until this point you may vary or cancel your Order. We reserve the right to refuse any offer in your Order prior to the acceptance from us of the offer.

6.6 We must receive full payment of the price of Goods and the delivery charges before we can accept any offers to purchase Goods from the Website. Where you pay by credit or debit card we will process the payment at the time of preparing your Order of Goods for despatch.

7. Availability

7.1 All Orders are subject to availability.

7.2 Unfortunately, we cannot ensure permanent availability of all items although we will try our hardest. Once we have received your Order, if something is out of stock or is otherwise unavailable we will notify you of this by email. If an item is out of stock or is otherwise unavailable we will notify you by email or phone that the item is unavailable and suggest alternative items of Goods you may wish to order. On being notified that the item is unavailable, you may elect to (1) order an alternative item by providing us by email or phone with details of the item you would like to order; or (2) cancel the Order by notifying us by email or phone that you wish to do so.

7.3 If the product is temporarily out of stock we will notify you by email or phone of when we might be able to deliver that item to you and give you the option of accepting this longer delivery period; ordering one or more alternative items of Goods or cancelling your Order.

7.4 Any item which is unavailable will not be included in the contract for the Order of Goods which is despatched. Where you order an alternative item, this will be considered to constitute a variation of your original offer to purchase Goods from us, and a binding contract will not be created until this offer is accepted by us in the form of an Acceptance Email.

7.5 We reserve the right to withdraw any Goods from the Website at any time before we accept your offer to purchase an item, and we will not be liable to you, or anyone else, for withdrawing goods.

8. Payment

8.1 All prices and charges on this Website are in UK Pounds Sterling and, unless otherwise stated, are inclusive of UK VAT and any other applicable taxes. Delivery charges will apply and these will be displayed in the order process.

8.2 Payment for Goods ordered online must be made through our Website using Visa, Mastercard, American Express and Paypal. No other method of payment is accepted. Payment will be debited from the customer’s credit or debit card immediately at the time of purchase.

9. Delivery

9.1 We will deliver the ordered goods to the delivery address you supplied on the order form. If, however, the goods are returned undeliverable, we will treat the contract as cancelled, and the money paid to us, excluding the delivery charge will be refunded to you.

9.2 Delivery arrangements will depend on the location of the delivery address in the UK.

9.3 Please note that Standard Delivery times may vary depending on location.

9.4 An estimated delivery time will be given in the Acceptance Email notifying you that your Order of Goods has been despatched. Although we will use all reasonable means to ensure that your Order of Goods is delivered within the time specified, we cannot accept responsibility for late deliveries that are due to circumstances outside our reasonable control. However, where reasonably possible, we will inform you if we become aware of any unexpected delay in delivery.

9.5  We strive for a perfect delivery every time. In the unfortunate event of an issue related to your delivery, please contact Us immediately and we will assist you in getting the issue resolved.  At point of delivery shortages /damages must be reported in writing/by email within 3 days of delivery of the goods.

9.6 When the goods have been delivered to you, and you have paid the price, you will become the owner of those goods, at which point they will be your risk, and you will be liable for any subsequent damage, loss or destruction.

9.7 UK Delivery Orders will be delivered by UPS (Standard Delivery) and a signature acknowledging receipt of the Order at the delivery address will be required.

UK Delivery costs will be £15.00 for orders under £250.00 excluding VAT

10. Security

10.1 You must choose a password for your user’s account on completion of registration. You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times. You are responsible for preventing unauthorised persons from using password and all other details. You are responsible for all use of your account using your password and shall only use the Website using your own log-in details and password. You must use every effort to keep your password safe and should not disclose it or permit it to be used by any other person. Please contact us immediately if you suspect that the security of your account is at risk.

10.2 All purchases on our Website take place in a safe environment using the latest security technology to protect our customers.

10.3 We encrypt your debit or credit card information to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology. This means you cannot inadvertently place an order through an unsecured connection. Most web browsers above Version 3 support this security.

10.4 Your payment details are held in an encrypted format until we process your Order. All Orders are processed on computers that are not connected to the internet. This encryption protects against unauthorised parties reading information that you send us.

11. Cancellation/ Returning Goods

11.1 We want you to enjoy and get the most out of our products. If you are not 100% satisfied with your purchase you can cancel your Order for any reason within 14 days of receipt of the Goods (“Statutory Cancellation Period”) for a full refund or an exchange credit.

To cancel your Order please email us at iain@iainsemplechemicals.co.uk or call us on 0141 848 7557.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the Goods.  This right to cancel for any reason under these Terms and Conditions is in accordance with the Consumer Contracts Regulations 2013.

11.2 If you cancel your Order within the Statutory Cancellation Period and the Goods have been delivered, or are subsequently delivered to you, you must return the Goods to us within 14 days of cancellation and take reasonable care of them while they are in your possession. Details on how to return the Goods are given below. If Goods are not returned to us you will be charged for the direct costs incurred by us in recovering the Goods. Your obligation to take reasonable care of the Goods while they are in your possession extends to ensuring that items are not soiled or damaged while in your possession.

11.3 If you cancel your Order within the Statutory Cancellation Period we will refund the price of the Goods to the debit or credit card used in the original transaction within 14 days. If, however, we consider that reasonable care has not been taken of the Goods while they were in your possession we will seek to recover the cost of the Goods from you. This does not affect your statutory rights.

11.4 Returning Goods: You agree that you will have to bear the cost of returning the Goods. With chemical products, every care should be taken to protect yourself and the welfare of the persons and/or company handling and transporting the products, so please Contact Us for guidance on how to return Goods to Us safely.

Part 3 – General terms relating to our relationship with you

14. We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access the Website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).

15. Nothing within these Terms and Conditions operates so as to exclude, limit or restrict our liability for death or personal injury or for any other liability the exclusion of which is expressly prohibited by statute.

16. These Terms and Conditions do not affect your statutory rights as a consumer.

17. If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the Terms and Conditions and that provision shall not affect the validity and enforceability of any remaining provisions.

18. All notices which we need to give to you under these Terms and Conditions will be sent by us to your registered email address.

19. These Terms and Conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the Goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.

20. If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions and the remainder of the provision in question shall be unaffected.

21. The interpretation, construction, effect and enforceability of this agreement shall be governed by Scots Law, and you and we agree to submit to the non-exclusive jurisdiction of the Scottish courts for the determination of disputes. All rights not expressly granted are reserved to Iain Semple Chemicals Limited.