Privacy policy

Last updated: July 2026

Introduction

This Privacy Policy explains how Iain Semple Chemicals collects, uses and protects your personal information when you use this website.

Who we are

Iain Semple Chemicals Ltd
7 McKenzie St
Paisley
Renfrewshire
PA3 1LX
Email: info@iainsemplechemicals.co.uk

What information we collect

  • Name
  • Email address
  • Telephone number
  • Billing and delivery address
  • Order details
  • Payment information
  • IP address
  • Browser and device information
  • Website usage data through cookies and analytics tools

How we use your information

  • Process and fulfil orders
  • Provide customer support
  • Deliver products and services
  • Improve our website and customer experience
  • Prevent fraudulent activity
  • Meet legal and accounting obligations

WooCommerce customer accounts

Customers may place orders as a guest or create an account on the website.
If an account is created, customer information and order history may be stored securely within the website to allow customers to:

  • View previous orders
  • Manage account details
  • Speed up future purchases

Guest checkout customers will still have order information stored for processing, fulfilment and legal/accounting purposes.

Contact forms

If you contact us using a form on this website, we may collect:

  • Your name
  • Email address
  • Telephone number
  • Any information you include in your message

We use this information only to respond to enquiries and provide customer support.
We do not use information submitted through contact forms for marketing purposes unless you have separately provided consent.

Payments

Payments made through our website are processed securely by third-party payment providers including PayPal and Stripe.
We do not store full payment card details on our website servers.

Analytics and cookies

This website uses Google Analytics to help us understand how visitors use the website and improve performance.

Google Analytics may collect information such as:

  • Pages visited
  • Time spent on the website
  • Device and browser information
  • Approximate geographic location

This website also uses cookies to improve functionality and user experience.

Some third-party services used on this website, including Google services, may place cookies or collect usage information to support website functionality, analytics and spam protection.

You can manage your cookie preferences through the cookie consent banner displayed on the website.

Google Maps

This website may use embedded Google Maps content to provide location information.

Google Maps may collect certain information including:

  • IP address
  • Location data
  • Browser and device information

This data may be processed by Google in accordance with Google’s Privacy Policy.

Google reCAPTCHA

This website uses Google reCAPTCHA to help prevent spam and abuse on website forms.
reCAPTCHA analyses website visitor behaviour to determine whether interactions are made by a human user. This analysis may include:

  • IP address
  • Browser information
  • Device information
  • Mouse movements and interactions
  • Time spent on the website

Data collected by reCAPTCHA is processed in accordance with Google’s Privacy Policy and Terms of Service.

Sharing your information

We do not sell your personal information.
We may share limited information with trusted third parties where necessary to operate our business and website, including:

  • Payment providers
  • Delivery services
  • Website hosting providers
  • Analytics providers
  • Spam prevention services
  • Email marketing services (where applicable)

International data transfers

Some third-party services used by this website may transfer and process personal data outside the United Kingdom.
Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place and that data is handled securely and in accordance with applicable data protection laws.

Data retention

We retain personal information only for as long as reasonably necessary for:

  • Processing and fulfilling orders
  • Providing customer support where required
  • Maintaining business, legal, tax and accounting records

Your rights

Under UK data protection law, you may have rights including:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of your data
  • Restriction of processing
  • Objection to marketing communications

To make a request regarding your personal information, please contact:

info@iainsemplechemicals.co.uk

Security

We take reasonable steps to protect personal information from unauthorised access, misuse or disclosure.
However, no method of internet transmission or electronic storage is completely secure.

Third-party links

This website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

Changes to this policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.

Contact

Iain Semple Chemicals Ltd
7 McKenzie St
Paisley
Renfrewshire
PA3 1LX
Email: info@iainsemplechemicals.co.uk